Help, Faq's and How to Get in Touch

Get in touch with us, we'd love to hear from you, by email: hello@lucbauer.com, by phone: 0845 528 0366, or by post, our address is: Luc Bauer, High St, Dartford, Kent, DA1 1DE, England

Luc Bauer is one of the fastest growing independent t shirt retailers in the UK, we have the coolest tees and the best customer service.

We aim to make your ordering process as simple as possible. All orders received by 2pm are always shipped on the same day (excluding weekends and public holidays), orders received after 2pm are shipped on the next working day.

We will send you an email once your order has been received and then once again when it ships, but you can log into your account to view the status of your order at any time right here

Please note: To receive a Royal Mail Special Delivery on a Monday we need to receive your completed order by 2pm on a Friday.


Shipping

Destination

Option

Delivery time

Cost

UK

Royal Mail 48

2–3 days

Free

UK

Royal Mail 24

1-2 days

£1.95

UK

RM Special Delivery

Next working day

From £7.95

Europe

Tracked

5 – 7 days

From £7.95

Rest of the world

Tracked

10 – 14 days

From £9.95

 

How can I pay? We recommend PayPal, we also accept all major credit and debit cards.

Is your website secure? Yes, all payments and refunds are handled by PayPal or Shopify. We do not retain any of your payment details on our systems or on this website.

How do I return an item? Send us an email and we will assist you as best we can, you can return an item up to 30 days after receiving it.

I still have a question. We're always happy to answer your questions. Our customer service team is available 10am–5pm GMT, Monday–Friday. Email them at: hello@lucbauer.com and they’ll respond as soon as they can.

View our Returns Policy.